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ABOUT CUSTOM AUTO BODY

NEARLY 60 YEARS AS STARK COUNTY’S QUALITY EXPERTS FOR AUTO BODY COLLISION REPAIR.

Custom Auto Body is different from ordinary auto collision shops. We don’t settle for making ordinary repairs and settling for good enough. We’re dedicated to something that’s a higher level of satisfaction, because we understand how emotionally important your car or truck or SUV is to you. We have a simple promise on which we base all our work:

GET IT LIKE NEW. GET IT FACTORY-FRESH. AND GET IT RIGHT THE FIRST TIME.

We excel in returning vehicles back to their original beauty — with services including collision repair and complete auto body repair, detailing, rustproofing, dent repair, towing, glass repair and car rental. Relax … we’ll make it right when you choose us.

THE CUSTOM AUTO BODY MISSION:

To serve our customer’s auto body repair needs. We strive to be available with assistance, answers and quality solutions to their auto body repair and painting needs providing the highest customer care and quality auto repair service.

THE CUSTOM AUTO BODY SIX POINT GOLD STANDARD OF CARE PROMISE:

Custom Auto Body is equipped with state-of-the-art auto collision repair equipment and is staffed by experienced and certified technicians to assure the standards of quality that have come to be associated with the Custom Auto Body name. Since 1961, Custom Auto Body has been serving the auto body repair and painting needs of northeast Ohio. Our shop is independently owned and operated and the staff takes pride in providing quality repair and service.

Repair Process

Custom Auto Body of North Canton follows the Six Point Gold Standard of Care with every customer. Quality and consistency are an important part of our standards of practice at Custom Auto Body. Our customers are the number one priority and if they aren't happy with the repair process then we haven't done our job.

To offer knowledgeable, friendly services from the first phone call throughout the entire repair process.

To provide fair and accurate FREE estimates of the repair work, parts and service needed.

To work directly with the insurance companies to ensure the estimate and repair are handled correctly and completely.

To use only quality parts, paint and materials for every auto body repair and painting project.

Keeping our customers informed throughout the body repair process, so they are aware of the status of their auto collision repair.

To inspect each and every car three times before delivering to the customer to ensure work has been completed satisfactorily.

PART OF PROVIDING GOLD STANDARD CARE REQUIRES A SERIES OF PROTOCOLS FOR THE AUTO REPAIR OPERATIONS.

That's why we developed a series of standard operating practices to regulate every job that comes through
the door: whether it is a simple fender bender repair, rust repair or total auto collision repair: every
car goes through the same process. Our Six Point Gold Standard of Care is just one of the ways we are
different from the competition.

WE HAVE ESTABLISHED:

Quality Control Forms
Painting Standard Operating Procedures
Insurance Standard Operating Procedures
Sales Standard Operating Procedures

These SOPs (Standard Operating Procedures) standardize the experience that all our customers will enjoy. It raises the standard in the collision repair industry and keeps it high. We feel these are essential in providing Quality Service.

CUSTOM AUTO BODY USES HIGH QUALITY EQUIPMENT, PARTS AND MATERIALS FOR ALL OF OUR AUTO COLLISION REPAIRS.

Our equipment includes:

Two (2) SprayBake Paint Booths
Two (2) SprayBake Prep Stations
One (1) AutoRobot Frame Machines
One (1) Car-O-Liner Frame Machine
Truckin Revolt
Hunter Alignment Machine
Computerized Paint Mixing

CUSTOMER REVIEWS

We love to hear positive feedback from our customers.

“Your work is the best!! Thank you for the valet service to get me home & pick me up, when my car was in the shop.”

Jean S

“EXCELLENT customer service! I will be recommending you… already posted on Facebook / Twitter!!”

Luaral H.

“My son always used & recommended you, as will I. THANKS SO MUCH FOR THE COOKIES!!”

Faye D.

“I have been extremely impressed with the entire experience (staff, beautiful workmanship, clean car) Recommend to everyone!”

Debbie R.

"4th car I have brought to CAB. Great service! Will continue to bring cars to you & refer others.”

Jim G.

“We have always been really satisfied with the repair work we have had done here.”

Juanita W.

“Overjoyed! Work done was above and beyond! Will highly recommend! Thank you!”

Doreen K.

“Always a pleasure, even under difficult circumstances. Thank you for being totally professional.”

Michael M.

“All Custom Auto Body personnel that I dealt with were very polite and explained my work-order well.”

Donald G.

CUSTOM AUTO BODY IS COMMITTED TO DELIVERING THE GOLD STANDARD OF CARE.

To get your vehicle back to its like-new condition, Custom Auto Body puts our technicians and auto service professionals through the most rigorous of independent, third-party certifications and designations that require ongoing and intensive education and training.

ASE(National Institute for Automotive Service Excellence) is a non-profit organization dedicated to improving the quality of vehicle repair and service by testing and certifying automotive professionals. Only 2 out of 3 who take the test pass on their first attempt, and they also have to retest every 5 years to keep up with ever-advancing automotive technology and remain ASE certified.

I-CAR Gold Class Collision Repair Center

The Gold Class designation from I-CAR shows that a collision repair shop has trained technicians who know how to repair your vehicle properly by undergoing ongoing training and testing that reflects today’s makes, models, new materials, technologies and repair methods. Only 20% make it.

QUALITY SERVICE

BEFORE AND AFTER

Our customers are our life. We’ve succeeded for six decades because we put our customers first by providing the highest level of quality repair work, along with the area’s most attentive customer service. You matter most, something our many satisfied customers can tell you.

See for yourself the difference the quality of Custom Auto Body collision repair and complete auto repair service has made in restoring real customer vehicles to their like-new condition. Slide the circle in the middle of each photo left or right to get true before-and-after images. We promise you the same attention to every aspect of our work and resulting in factory-fresh repair.

SPECIAL OFFER

DETAILING YOUR VEHICLE

Custom Auto Body always has competitive prices, but we like to provide special offers to our customers. Right now, we’re featuring our Custom Auto Body detailing packages! SAVE $25 when you schedule today!

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SPECIAL OFFER

RUSTPROOF YOUR VEHICLE

Custom Auto Body always has competitive prices, but we like to provide special offers to our customers. Right now, we’re featuring our Custom Auto Body rustproofing package, which is especially important to protect your car from all the salt it sees during the Ohio winters. SAVE $50 when you schedule today!

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